ABBIE AND ROSE's policy for the management of your privacy
1. Our commitments in terms of protection of your personal data
We, ABBIE AND ROSE, whose registered office is located at 2 rue André Ampère - bâtiment C10 - 17180 Perigny, and registered with the Paris Register of Companies under no. 884626136 (hereinafter "ABBIE AND ROSE"), as the data controller, explain how we collect, process and transfer your personal data, to provide you with new services on a daily basis, while respecting your rights.
We protect your privacy by ensuring the protection, confidentiality, non-altering, availability and security of the personal data you entrust to us across all of our communication channels.
We take all the necessary measures in order to :
To provide you with clear and transparent information on how your personal data will be collected and processed; To put in place all necessary technical and organizational measures to protect your personal data against disclosure, loss, alteration or access by an unauthorized third party; To keep your personal data only as long as necessary for the purposes of the processing or the particular service; To offer you at any time the possibility to access and modify your personal data that we process directly via your personal areas on our website.
To achieve these objectives, we implement appropriate technical and organizational measures to ensure that the processing complies with applicable data protection law.
2. On what occasions do we collect your personal data?
Your personal data may be collected when :
3. What personal information do we process and when do we collect it?
We collect the information that you provide to us within the framework of our commercial relationship in particular:
when you create a customer account; when you manage your orders; when you interact with our customer service; when you visit our social network accounts; when you participate in a contest.
The information whose collection is strictly necessary to provide you with a service is indicated by an asterisk and generally concerns your surname, first name, postal address, e-mail address, cell phone number and date of birth.
We also collect personal information when you purchase our products. In particular, we collect information relating to the amount and nature of your purchases, information relating to your orders, your invoices and your customer journey on our online service.
4. How do we use your personal data?
We treat your personal information transparently and securely. Your personal information is collected for the purposes detailed below.
4.1 Purposes of our processing of personal data
Management of orders and deliveries :
As part of fulfilling our obligations to our customers, we collect and use your personal information to manage our business relationship, including managing your purchases and orders and delivering your products.
Customer Relationship Management / Improving your customer experience :
We use and keep your personal information in order to update our customer files and to offer you products likely to please you.
Communication with you :
We collect and store your personal information so that we can communicate with you about your orders, invoices or customer service complaints.
Targeted ads and newsletter :
We collect and store your personal information for marketing purposes, in particular to be able to send you our newsletter, if you have given us your consent.
Legal or regulatory requirement :
We may be required to process your personal data in order to comply with one of our legal or regulatory obligations, for example by disclosing your personal data in response to legitimate requests from public authorities, such as to meet national security, anti-fraud or law enforcement requirements.
4.2 Who are the intended recipients of your personal data?
We ensure that only authorized persons within ABBIE AND ROSE have access to your personal data when such access is necessary for the performance of our business relationship..
Our service providers may also be recipients of personal data strictly necessary for the performance of the services entrusted to them by us (e.g. delivery, online payment).
4.3 Where is your personal data stored?
The data is stored in compliance with French legislation and European regulations.
We may be led, in compliance with French and European legislation, to share with other companies personal data necessary for the implementation of the services you have contracted or subscribed to (examples: home delivery, pick-up point).
If our service provider operates outside the European Union, we protect the confidentiality of your personal information and your rights by using appropriate safeguards within the meaning of the applicable regulations on the protection of personal data.
4.4 How long do we keep your personal data?
The length of time the data is kept in an active database complies with the recommendations of the CNIL and/or the applicable legal obligations:
+++ chart +++ Categories of personal data Length of storage in active database Data of your customer accounts 3 years from your last contact with ABBIE AND ROSE Identity document communicated within the framework of the exercise of the rights of interrogation, access, of rectification and opposition 1 year from the date of receipt by ABBIE AND ROSE Your email address for sending our newsletter (subject to obtaining your consent) Until withdrawal of your consent Data for the management of the lists of opposition to receive our newsletter 3 years from the exercise of the right of opposition to receive our newsletter Cookies 13 months from the deposit of the cookie on your computer.
At the end of these periods, we may proceed with the archiving of the data, in particular to meet the limitation periods of legal actions.
4.5 Cookie management
When you visit our website, we may, if you accept it, place cookies on your computer, thanks to your browser software. Cookies allow us, during their period of validity or registration, to identify your computer during your next visits. ABBIE AND ROSE's partners or service providers, or third party companies, may also place cookies on your computer. Some cookies are essential for browsing our site, in particular for the proper execution of the order process, their deletion may cause difficulties during your browsing on our website.
3. How to exercise your rights?
In order to allow you to control our use of your personal data, you have the following rights:
right to object to our processing of your personal data; right of access to your personal data that we process; right to rectify them; right to the deletion of your personal data; right to the portability of your personal data; right to limit processing; right to set guidelines for the storage, deletion and communication of your personal data after your death.
You can exercise your rights :
by e-mail, accompanied by a copy of any identity document: firstname.lastname@example.org ; by letter accompanied by a copy of any identity document by contacting Customer Service ABBIE AND ROSE - 2 Rue André Ampère - Batiment C10 - 17180 PERIGNY.
You also have the possibility of lodging a complaint with the Commission Nationale de l'Informatique et des Libertés: www.cnil.fr. If you would like further information on the content of these rights, please contact us at the above-mentioned addresses.
We provide you with our answers to your requests as soon as possible and in any case within one month from the receipt of your requests.